Hotel Link Channel Manager Review

Anuj Punjani
2 min read
May 15, 2024

Hotel Link is a popular channel manager solution that helps you achieve global distribution by connecting with 100+ OTAs like Booking, Expedia, etc., and achieving rate parity with ease. It particularly stands apart in its ease of use, price, customer support, etc., by providing users with user-friendliness, affordability, and pricing that stands apart from others. 

All in all, if technical reliability and integration are something you can look past, the tool does a great job.

Want a complete review? Jump into the section below to get started. 

Our Channel Manager Reviews You Can Trust 

As part of our review policy, we’d like to state that this review was conducted by our AI analysts. We then parsed through the whole review before we edited it for clarity.

We’ve also reviewed the channel manager against some specific parameters that we believe best give an overview of the channel manager and then rated the channel manager against them.

Here are the parameters: 

Parameter | Positive | Negative | Ok

------ | ------ | ------ | ------

Ease of Use | 100% | 0% | 0%

Technical Reliability | 0% | 100% | 0%

Customer Support | 100% | 0% | 0%

Price | 100% | 0% | 0%

Operations Management | 0% | 100% | 0%

Integration | 100% | 0% | 0%

Revenue Management | 0% | 0% | 0%

Marketing Visibility | 0% | 0% | 0%

Reporting Analytics | 0% | 0% | 0%

So with the parameters clear, let’s now jump into the complete review. 

1. Ease of Use

| Positive | Negative | Ok  |

|----------|----------|-----|

| 100% | 0%       | 0%  |

Positives: 

Hotelink's ease of use is unanimously praised, with a perfect score of 100%. The tool is also praised for its front desk calendar, streamlining reservation management, and smoothing daily operations. 

The dashboard's user-friendly design and the system's self-explanatory nature significantly reduce the learning curve for new users. 

Moreover, its ease of use is another critical factor for user adoption, indicating a low training requirement and enhancing operational efficiency. 

Negatives: 

Hotel Link gets zero negatives here, as the ease of use has received no negative feedback. 

Users' reviews are overwhelmingly positive, and the tool shows a commitment to creating an accessible and straightforward channel manager for hotels.

2. Technical Reliability

| Positive | Negative | Ok  |

|----------|----------|-----|

| 0%   | 100% | 0%  |

Positives: 

There are no positive remarks for technical reliability. It gets 0% of positive reviews, giving a clear indication of its bad performance as far as technical reliability is concerned.

Negatives: 

Hotel Link gets a 100% negative score, showing a requirement for a massive overhaul in its technology. 

A mobile booking system is needed, especially in today's mobile-first world. Amending past bookings is described as cumbersome, which could lead to operational inefficiencies. 

Then there are also issues with the calendar view for payment tracking, and the unclear status of security deposits further complicates financial oversight, affecting trust and management. These issues highlight the need for Hotelink to improve its technical infrastructure to meet the demands of modern hotel management.

3. Customer Support

| Positive | Negative | Ok  |

|----------|----------|-----|

| 100% | 0%       | 0%  |

Positives: 

Hotel Link also excels in customer support, as depicted by its 100% positive score.

The efficiency and professionalism of the support team are highly praised, with support made available through multiple channels—including calls, texts, and emails. It ensures that users can reach out for help in the way that suits them best. 

Moreover, the support team's dedication to providing solutions beyond the agreement showcases their commitment to customer satisfaction.

Negatives: 

Unsurprisingly, there are no negative comments about its customer support, indicating that Hotelink has successfully provided exemplary support to its users.

4. Price

| Positive | Negative | Ok  |

|----------|----------|-----|

| 100% | 0%       | 0%  |

Positives: 

Hotel Link's services are viewed positively, with a 100% positive score. The affordability of its e-commerce solutions, coupled with their high quality, makes them highly recommended. 

Similarly, this balance of cost and quality particularly appeals to hotels looking to maximize their budget while benefiting from reliable channel management solutions. 

Negatives: 

Again, there are no negatives to report on pricing, clearly showing that users find Hotel Link's pricing structure reasonable and competitive.

5. Operations Management

| Positive | Negative | Ok  |

|----------|----------|-----|

| 0%   | 100% | 0%  |

Positives: 

Operation Management gets a clear 0% in its positive reviews, showing a profound gap in improving this department. 

Negatives: 

Unsurprisingly, operations management receives a 100% negative score, reflecting the resounding user dissatisfaction with its management. 

Notable deficiencies include the lack of a housekeeping cleaning forecast feature and a notification system for unpaid guests and unreturned deposits. These gaps in functionality can lead to operational challenges, affecting overall efficiency and guest satisfaction. 

Moreover, addressing these issues is crucial for Hotel Link to meet the comprehensive needs of hotel operations management. 

6. Integration 

| Positive | Negative | Ok  |

|----------|----------|-----|

| 100% | 0%       | 0%  |

Positives: 

Integration gets a solid 100% positive score, with its Integration capabilities being a strong suit for Hotelink. 

Users particularly appreciate the channel manager's effectiveness in saving time on manual input. This integration efficiency significantly reduces the workload associated with manual data entry, streamlining operations and allowing hotel staff to focus on other critical tasks.

Negatives: 

There are no negative comments regarding integration, indicating that Hotel Link has effectively addressed its users' integration needs.

Given the mixed feedback across different parameters, it's clear that while Hotelink excels in areas like ease of use, customer support, price, and integration, it faces challenges in technical reliability and operations management. These insights provide a comprehensive overview of Hotelink's strengths and areas for improvement, guiding hotels in making informed decisions when selecting a channel manager.

So Should You Buy Hotel Link Channel Manager?

To sum it up, Hotel Link is a wild card. It does extremely well in some areas, such as ease of use, customer support, price, and integration. 

Conversely, parameters like technical reliability and operations management are places where it fails spectacularly, indicating a rough time while hoteliers will be using the tool.

Read Also - eZee Channel Manager Review

Anuj Punjani

Anuj Punjani co-founded Brance and leads its engineering team. He studied at NSIT and the University of Michigan before working at Apple for about four years, where he worked on products like the iPhone, iPad, and Mac.

He's an avid trekker and enjoys playing lawn tennis and cricket in his free time.

Frequently Asked Questions

Why is First Response Time important in inside sales?

First Response Time holds a great importance in inside sales because it influences customer satisfaction. Ultra-fast responses improve the chances of potential leads getting converted into paying and loyal customers.

What are the consequences of a delayed first response in inside sales?

A delay in First response time can result in missed opportunities, customer frustration, and a negative impact on conversion rates. Potential leads may lose interest or shift to competitors when experience a delay in response time.

What role does technology play in reducing first response time?

Technology plays a vital role in reducing first response time through automation. AI-driven chatbots streamline the communication process and enables faster interactions.

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