eZee Channel Manager Review

Ayush Gupta
2 min read
May 13, 2024

eZee is yet another popular option when it comes to channel management. It clearly demonstrates this by its positive scores for ease of use (96%) and customer support (92%). No wonder then that eZee is highly recommended for its user interface and assistant.

There are obvious areas of improvement, of course, with technical reliability and marketing visibility receiving a clear 44% and 88% negative score, respectively.

In short, the tool is great for its ease of use, customer support, and pricing. If you’re willing to overlook its average reliability and marketing visibility, you’ve got yourself a channel manager partner.

Parameter | Positive | Negative | Ok

--- | --- | --- | ---

Ease of Use | 96% | 4% | 0%

Technical Reliability | 44% | 44% | 12%

Customer Support | 92% | 5% | 3%

Price | 74% | 26% | 0%

Operations Management | 71% | 22% | 7%

Integration | 69% | 31% | 0%

Revenue Management | 71% | 24% | 5%

Marketing Visibility | 13% | 88% | 0%

Reporting Analytics | 67% | 26% | 8%

1. Ease of Use 

| Positive | Negative | Ok  |

|----------|----------|-----|

| 96%  | 4%       | 0%  |

Positives:

eZee's channel manager for hotels scores exceptionally well in ease of use, with a 96% positive score. This indicates that users find the platform incredibly intuitive and straightforward, facilitating a smooth operation for hoteliers. The high score suggests that even those with minimal technical expertise can navigate the system effectively, making it an accessible tool for all types of properties.

Negatives:

With a 4% negative score, it's clear that eZee has successfully addressed common usability challenges associated with channel managers. The absence of significant negative feedback in this area underscores the platform's commitment to providing a hassle-free user experience.

2. Technical Reliability

| Positive | Negative | Ok  |

|----------|----------|-----|

| 44%  | 44%      | 12% |

Positives: 

Technical reliability receives a moderate positive score of 44%, with users noting the system's stability and minimal bugs or issues as key strengths. This suggests that when eZee operates smoothly, it provides a reliable platform for hoteliers to manage their online distribution.

Negatives: 

However, a significant 44% negative score highlights persistent issues, particularly with Airbnb connectivity over 12 months, indicating a critical flaw. Users also report the system is not suitable for advanced revenue management and distribution, with additional feedback pointing to the need for improved system speed and more accessible schedule availability.

3. Customer Support

| Positive | Negative | Ok  |

|----------|----------|-----|

| 92%  | 5%       | 3%  |

Positives: 

eZee's customer support is highly regarded, with a 92% positive score. This exceptional rating reflects the support team's responsiveness, helpfulness, and reliability. Such direct praise for customer service quality is crucial, as it plays a significant role in user satisfaction. The emphasis on a supportive and dependable customer service team suggests that eZee values its clients and is committed to providing timely assistance.

Negatives: 

Despite the overall positive feedback, 5% of users report that the support team can be slow and unresponsive, leading to delays in issue resolution. The availability of customer service is seen as lacking and in need of improvement. Some users note a decline in the quality of assistance over time. The platform is also mentioned as not being well-suited for small establishments due to a lack of support for commercial strategies. Technical support is sometimes slow to respond to queries, and users report a lack of autonomy to make changes, being too dependent on technical support. Account managers are perceived as disconnected and lacking in strategic input.

4. Price 

| Positive | Negative | Ok  |

|----------|----------|-----|

| 73%  | 26%      | 1%  |

Positives: 

A majority of users find eZee's pricing to offer a good cost-to-value ratio, appreciating the increase in direct bookings which offsets the product cost. The platform's pricing includes a comprehensive onboarding process, deemed cost-effective by some compared to competitors.

Negatives: 

The cost of eZee is a concern for 26% of users. Users find the connection to payment gateways expensive and the rates not competitive for smaller properties. The subscription cost is considered unreasonable by many, with extra costs for additional features viewed as high.

5. Operations Management 

| Positive | Negative | Ok  |

|----------|----------|-----|

| 70%  | 21%      | 9%  |

Positives: 

eZee scores well in operations management, with a 70% positive score. The centralized management of reservations, inventory, and billing is a highlight. The system's scalability supports property growth, and its integration with OTAs helps sell more rooms. Automatic room assignments and effective guest experience management are also praised.

Negatives:

Despite its strengths, eZee's operations management system requires enhancements for handling customer history and room details. The housekeeping module and VAT integration need significant improvement, and the system's inability to maintain blocked dates for events is a noted issue.

6. Integration

| Positive | Negative | Ok  |

|----------|----------|-----|

| 69%  | 30%      | 1%  |

Positives: 

eZee excels in integration, with a 69% positive score. Its effective integration with major booking platforms like Booking.com and Expedia, along with seamless payment processing through Stripe, are key advantages. The well-documented API and strong connectivity with multiple channels increase visibility and facilitate the addition of new sales channels.

Negatives: 

However, the system's inability to consolidate guest folios for repeat guests and issues with the invoicing system's compliance in certain regions are drawbacks. Weaknesses in the sales module and problems with PMS integration lead to dissatisfaction among some users.

7. Revenue Management 

| Positive | Negative | Ok  |

|----------|----------|-----|

| 71%  | 23%      | 6%  |

Positives: 

eZee's revenue management is positively viewed, with a 71% score. 

The platform contributes to a significant increase in RevPAR and continuously adds new features to enhance sales. Its tools for price management and efficient analysis of revenue statistics are appreciated, along with the provision of customizable websites to save on hosting fees.

Negatives: 

System issues causing overbooking and inadequate revenue report functions are significant concerns, with a 23% negative score. The lack of advanced features for competition monitoring and rate adjustments, along with misleading RevPAR and ADR metrics for properties with mixed accommodations, are noted weaknesses.

8. Marketing Visibility 

| Positive | Negative | Ok  |

|----------|----------|-----|

| 12%  | 87%      | 1%  |

Positives: 

eZee's marketing visibility has a low positive score of 12%. The platform's connection with Google Hotels improves booking metrics through metasearch ads. Direct bookings are facilitated through custom website creation, increasing property exposure.

Negatives:

However, the system's aesthetics are outdated, and the guest communication module requires enhancement. 

The channel manager's struggle with synchronizing promotions across different channels and the lack of functionality to view competitive sets in one chart are significant issues, with an 87% negative score.

9. Reporting Analytics 

| Positive | Negative | Ok  |

|----------|----------|-----|

| 66%  | 25%      | 9%  |

Positives: 

eZee's reporting analytics are seen as a strength, with a 66% positive score. The comprehensive reporting capabilities facilitate business decision-making, and the easy setup and accessibility of reports are valued. 

The user-friendly dashboard and variety of reports available for inventory and revenue management provide valuable insights for strategy building.

Negatives: 

However, the graphical representation of property performance and the intuitiveness of reporting tools are areas for improvement. Financial reports' integration and the lack of essential reports like Pace and Pick Up are significant drawbacks, with a 25% negative score. 

Users also report issues with data analysis and inconsistencies in reports.

Is eZee Channel Manager Worth It?

So that’s about it. To sum it up, use the eZee channel manager when customer support, price, and ease of use are your focus. The tool comes highly recommended for its real-time updates, minimalist interface, and its feature set. 

You can easily try out the tool with a free 14-day trial, get a fill preview, and see if it's what you want out of a channel manager.          

Read Also - SiteMinder Channel Manager Review

Ayush Gupta

Ayush co-founded Brance and leads its AI efforts. He is xStanford and xApple with expertise in Search, Big Data, NLP, and Generative AI. He previously led the App Store Search Ranking at Apple.

Outside of work, he enjoys swimming, running marathons, and playing cricket.

Frequently Asked Questions

Why is First Response Time important in inside sales?

First Response Time holds a great importance in inside sales because it influences customer satisfaction. Ultra-fast responses improve the chances of potential leads getting converted into paying and loyal customers.

What are the consequences of a delayed first response in inside sales?

A delay in First response time can result in missed opportunities, customer frustration, and a negative impact on conversion rates. Potential leads may lose interest or shift to competitors when experience a delay in response time.

What role does technology play in reducing first response time?

Technology plays a vital role in reducing first response time through automation. AI-driven chatbots streamline the communication process and enables faster interactions.

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