NightsBridge Channel Manager Review

Ayush Gupta
2 min read
May 22, 2024

Welcome to another comprehensive blog series by Brance, where we meticulously evaluate the top channel managers tailored for the hospitality industry. In this blog, we look at NightsBridge, a channel manager that's been generating buzz among hoteliers. Our in-depth research has led us to score NightsBridge on various critical parameters, providing a clear picture of its capabilities and areas for improvement.

NightsBridge channel manager is what you adopt in your hotel when ease of use, revenue management, integration, and customer support are what you’re looking for. The tool does exceedingly well in all the parameters, getting a 95%, 100%, 100% and 93% respectively. In other words, the tool demonstrates a strong commitment to providing a seamless, cost-effective, and comprehensive service for hotels.

With this cleared up, let’s now look at the complete review.

Our Channel Manager Review Parameters You Can Trust

As part of our review policy, we’d first like to state that our reviews were created with the help of AI analysis. Then, we parsed the whole review for any inaccuracies before editing it for clarity and crispness.

Moreover, we’ve picked specific parameters, like ‘ease of use’, for example, that we believe best demonstrate the performance of a channel manager. We then judged based on the channel manager's performance against these parameters.

Here are all the parameters we have picked:

Parameter | Positive | Negative | Ok

------ | ------ | ------ | ------

Ease of Use | 95% | 5% | 0%

Technical Reliability | 40% | 40% | 20%

Customer Support | 93% | 7% | 0%

Price | 100% | 0% | 0%

Operations Management | 88% | 13% | 0%

Integration | 100% | 0% | 0%

Revenue Management | 100% | 0% | 0%

Marketing Visibility | 0% | 100% | 0%

Reporting Analytics | 50% | 0% | 50%

So that’s our intro in a nutshell. Let’s now jump into the below section, starting with ease of use.

1. Ease of Use

| Positive | Negative | Ok  |

|----------|----------|-----|

| 95%  | 5%       | 0%  | 

Positives: 

NightsBridge comes with a 95% positive score for its ease of use, and is one of its standout feature. 

Users are particularly impressed with its seamless integration with the Semper reservation system, highlighting the user-friendly and intuitive interface that simplifies daily operations. The system's effortless integration with online booking sites, along with features like user-friendly invoicing and credit card payment options, significantly enhances operational efficiency. 

Moreover, the clear interface, quick setup process, and real-time updates through the app and web interface are highly valued, making it a favorite among hoteliers both new and old. Because of it’s extremely simply design, it’s fairly easy to pickup the ins and outs the tool.

Negatives: 

The only notable downside is the quotation system, which requires manual input for each room's price on a separate worksheet. 

For this reason, it's no wonder that the app receives a 5% in negative reviews. This aspect is seen as a drawback, necessitating manual effort and potentially slowing down the booking process.

2. Technical Reliability

| Positive | Negative | Ok  |

|----------|----------|-----|

| 40%  | 40%      | 20% |

Positives: 

The technical reliability of NightsBridge shows a balanced score, with live booking and updates effectively pushing through to all platforms. As score shows, 40% of it’s rate it as a positive tool ofr themselves. 

For example, they appreciate the reliable performance with no downtime experienced, highlighting the system's consistent online availability and real-time calendar updates that prevent double bookings.

Negatives: 

The technical reliability also faces criticism, particularly the mobile booking platform's user-friendliness and lack of a calendar view. Compatibility issues with certain mobile IPs, problematic booking date amendments when linked to ResRequest, and poor synchronization of booking date changes are significant concerns. It’s no wonder then that it bags a whopping 40% of negative reviews, along with a 20% Ok ones. 

Moreover, the mobile app's reduced functionality compared to the desktop version and connectivity issues that lead to errors in amendments further detract from its reliability. 

3. Customer Support

| Positive | Negative | Ok  |

|----------|----------|-----|

| 93%  | 7%       | 0%  |

Positives: 

NightsBridge's customer support is consistently described as excellent and proactive, with staff always available, responsive, and quick to assist. It's no wonder then that the tool gets a popular stamp of approval, with a 93% positive score approval. 

The support team’s comprehensive nature of the support, including after-hours assistance, and the team's politeness and willingness to handle any question, are particularly praised. 

Moreover, the ease of reaching customer support by phone and their eagerness to explain operational details are also highlighted as strengths.

Negatives:

The main criticism of customer support is the need for frequent follow-ups, which some users find challenging and time-consuming.

It’s no wonder, then, that app gets flagged by 7% negative reviews. It’s also important to note that while the service is not as good as it can be, there’s still room for improvement.

4. Price

| Positive | Negative | Ok  |

|----------|----------|-----|

| 100% | 0%       | 0%  | 

Positives: 

NightsBridge's pricing is unanimously praised, with a 100% positive score. As the collective reviews report, the system is considered cost-effective compared to similar products, offering reasonable commission rates on direct bookings and low credit card transaction charges with PayBridge. 

The overall pricing is also deemed great, reflecting the creator’s value for money and care for small and medium businesses.

Negatives: 

There are no negative comments regarding NightsBridge's pricing, indicating widespread satisfaction with its cost structure.

5. Operations Management

| Positive | Negative | Ok  |

|----------|----------|-----|

| 88%  | 12%      | 0%  |

Positives: 

The operations management capabilities of NightsBridge receive high marks, with an 88% positive score standing as a proof of its capabilities.

Real-time online booking that prevents double bookings, centralized management of bookings, calendar, and reports, and notifications via SMS and email that facilitate smooth operations are key highlights. 

As you will experience in your use, the system also supports insurance requirements and ensures bookings and payments are received without any hassle.

Negatives: 

The main area for improvement in operations management is the time-consuming nature of replying to guests on phones due to a poor quotation system. 

6: Integration 

| Positive | Negative | Ok  |

|----------|----------|-----|

| 100% | 0%       | 0%  |

Positives:

Integration is another strong suit for NightsBridge, as shown by a 100% positive score. 

The seamless integration with the Semper reservation system and straightforward integration with online booking sites are highly praised as seen in collective reviews. 

The easy amendment of rates across multiple platforms and efficient integration with multiple booking platforms, along with real-time population of price changes across all booking sites, are seen as significant advantages. So if connecting with as many OTAs as possible is your goal, you cannot go wrong with NightsBridge.

Negatives: 

There are no reported negatives regarding NightsBridge's integration capabilities, indicating exceptional performance in this area. 

7. Revenue Management

| Positive | Negative | Ok  |

|----------|----------|-----|

| 100% | 0%       | 0%  |

Positives:

Like Intergation, NightsBridge excels in revenue management as well, with a 100% positive score. 

The system's easy rate amendments across platforms help avoid pricing errors, and the ability to generate excellent reports is highly valued. These features, in a nutshell, contribute to effective revenue management and decision-making in the long run for all users. 

Negatives: 

There are no negative comments regarding NightsBridge's revenue management capabilities, underscoring its effectiveness in this critical area.

8. Marketing Visibility

| Positive | Negative | Ok  |

|----------|----------|-----|

| 0%   | 100% | 0%  |

Positives: 

As per the collective reviews online, there are no positive comments regarding NightsBridge's marketing visibility, indicating significant room for improvement.

So if peeking under the hood of what’s happening in your marketing is your goal, perhaps this isn’t the tool for you.

Negatives: 

On the contrary, the system's marketing visibility is heavily criticized with a 100% negative score. 

There’s too much going wrong with the tool. For instance, the restrictive photo loading options for establishments, missing label and tag features, and mobile interface issues causing visibility problems for guests are major concerns. 

Similarly, the inability to display unavailable rooms on mobile leads to guest confusion, highlighting significant weaknesses in marketing visibility, is also a major concern for everyone around.

9. Reporting Analytics 

| Positive | Negative | Ok  |

|----------|----------|-----|

| 50%  | 0%       | 50% |

Positives: 

NightsBridge's reporting analytics receive a balanced score. It gets a 50% positive score, as per online reviews, for the ability to generate excellent reports highlighted as a positive feature. This capability is appreciated for its contribution to informed decision-making and strategic planning, helping hoteliers plan much far ahead to achieve more. 

Negatives: 

There are no specific negative comments regarding NightsBridge's reporting analytics. However, a 50% report for negative reviews suggests that there’s much room to make things better over a period of time. 

So Should You Go For NightsBridge’s Channel Manager?

Go for NightsBridge if marketing visibility and technical reliability are not massive concerns. Or if you can figure out some ways to solve them on your own. You can easily get a free demo by calling the team from the website, and see if this tool is really what fits the bill of what you should for.

Read Also - innRoad Channel Manager Review: Positives, Negatives, and More

Ayush Gupta

Ayush co-founded Brance and leads its AI efforts. He is xStanford and xApple with expertise in Search, Big Data, NLP, and Generative AI. He previously led the App Store Search Ranking at Apple.

Outside of work, he enjoys swimming, running marathons, and playing cricket.

Frequently Asked Questions

Why is First Response Time important in inside sales?

First Response Time holds a great importance in inside sales because it influences customer satisfaction. Ultra-fast responses improve the chances of potential leads getting converted into paying and loyal customers.

What are the consequences of a delayed first response in inside sales?

A delay in First response time can result in missed opportunities, customer frustration, and a negative impact on conversion rates. Potential leads may lose interest or shift to competitors when experience a delay in response time.

What role does technology play in reducing first response time?

Technology plays a vital role in reducing first response time through automation. AI-driven chatbots streamline the communication process and enables faster interactions.

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