HotelAvailability Channel Manager Review: Positives, Negatives, and More

Ayush Gupta
2 min read
May 15, 2024

Welcome to Brance's channel manager series, where we're on a mission to uncover the best hotel channel managers. Today, we look at HotelAvalabilities, a channel manager making waves in the hospitality industry. As hoteliers, you know that choosing the right channel manager can make all the difference in managing your online presence and bookings.  

Lucky for you, we've done all the legwork and scored HotelAvalabilities on several critical parameters.

In short, HotelAvailability is a channel manager that excels at ease of use, customer service, and revenue management—all the positive reviews online from users prove this, as you will see below.

However, there are clear areas for improvement too. Integration, for example, receives searing negative reviews, with 100% of reported online users being unsatisfied

If you’re looking for a complete review, though, then jump into the below section.

Our Channel Manager Review You Can Trust

As part of our review policy, we’d first like to state that our reviews were created with the help of AI analysis. Then, we parsed the whole review for any inaccuracies before editing it for clarity and crispness.

Moreover, we’ve picked specific parameters, like ‘ease of use’, for example, that we believe best demonstrate the performance of a channel manager. We have then judged based on the channel manager's performs against these parameters.

These are all the parameters we have picked: 

Parameter | Positive | Negative | Ok

------ | ------ | ------ | ------

Ease of Use | 100% | 0% | 0%

Technical Reliability | 0% | 0% | 100%

Customer Support | 100% | 0% | 0%

Integration | 0% | 100% | 0%

Revenue Management | 100% | 0% | 0%

With our collective review methodology now clear, let’s look at the reviews.

1. Ease of Use

| Positive | Negative | Ok  |

|----------|----------|-----|

| 100% | 0%       | 0%  |

Positives:

HotelAvalabilities is a winner when it comes to ease of use, boasting a perfect 100% positive score. 

It's clear that users find the platform exceptionally user-friendly. The minimalisitic interface simplifies the complex task of managing hotel bookings across various channels. Moreover, its intuitive design likely reduces the time needed for training and onboarding, making it an attractive choice for hotels of all sizes.

Negatives: 

The 0% negative score shows zero downsides in the ease of use for HotelAvalabilities. 

This unanimous satisfaction underscores the platform's commitment to providing a seamless user experience—making the HotelAvalabilities channel manager the top choice for staff friendliness.  

2. Technical Reliability

| Positive | Negative | Ok  |

|----------|----------|-----|

| 0%   | 0%   | 100% |

Positives:

There are no specific positive reviews mentioned for technical reliability— as all feedback falls into the 'OK' category (getting a full 100% in it). So, while HotelAvalabilities performs reliably in most cases, there may be room for improvement to elevate user satisfaction from satisfactory to excellent. 

Negatives: 

Similarly, with no negative scores reported from collective reviews available everywhere, it seems that technical reliability does not pose significant issues for users. 

However, the lack of standout positive feedback indicates that users might be looking for enhancements beyond basic reliability.

3. Customer Support

| Positive | Negative | Ok  |

|----------|----------|-----|

| 100% | 0%       | 0%  |

Positives: 

Customer support is another area where HotelAvalabilities excels, as shown by its perfect 100% positive score. This demonstrates a high level of satisfaction with the support team's responsiveness and effectiveness. 

The mentioned attributes, such as a supportive and reachable team and experienced staff providing the correct information, highlight the platform's commitment to quality service and customer satisfaction.

All in all, as per as reaching out to customers for help is concerned, you won’t be facing any troubles. 

Negatives: 

As you probably guessed already, HotelAvalabilities doesn’t receive any negative feedback from customer support. Simply put, it manages to meet or exceed customer expectations in terms of support, ensuring users feel valued and supported.

4. Integration

| Positive | Negative | Ok  |

|----------|----------|-----|

| 0%   | 100% | 0%  |

Positives: 

Integration for the hotel system is the bare minimum for any hotel. It ensures that your existing systems or partners can not only connect with them without any hiccups but that they also perform well.

Unfortunately, there are no positive reviews highlighted for integration anywhere, which makes it a risky bet, as far as integration goes. It’s a critical area for channel managers as it affects the ability to connect with various booking channels and partners.

While the tool’s website does claim a seamless integration with both third-party integration and metasearch hub alike, it’s all silent in online reviews.

Negatives: 

Not only are there no positives in the customer support category, the opposite is the case instead. HotelAvalabilities gets a clear 100% negative in integration, which is a significant concern as far as hoteliers are concerned. 

Moreover, in their reviews, users mention the need to enhance connections with local tour operators and B2B systems. This issue could also limit the platform's effectiveness in maximizing a hotel's reach and revenue potential; this indicates a crucial area for development.

5. Revenue Management

| Positive | Negative | Ok  |

|----------|----------|-----|

| 100% | 0%       | 0%  |

Positives: 

Like ease of use, revenue management is another standout feature in HotelAvalabilities, getting a 100% positive score throughout its online reviews.

The platform's ability to aid online distribution and positively impact business highlights its effectiveness in this crucial area. 

This suggests that HotelAvalabilities offers tools and insights that can significantly enhance a hotel's revenue-generating capabilities. One clear example is that of Yield Manager, which plays a central role in all of this, letting you increase or decrease your hotel rates as you wish. 

Negatives: 

With no negatives reported, it's evident that users are delighted with the revenue management features offered by HotelAvalabilities, marking it as a key strength of the platform.

Should You Choose HotelAvalabilities as Your Channel Manager? 

HotelAvalabilities offers a robust solution with strengths in ease of use, customer support, and revenue management. It’s connected to over 60+ channel managers and offers multi-property features, 2-way API connections, and more.

At the same time, though, the platform suffers from integration challenges, indicating an area that requires attention to improve its overall offering. To sum up, the tool is a mixed bunch of features, doing well in some places but suffering in others.   

Read Also - SiteMinder Channel Manager Review

Ayush Gupta

Ayush co-founded Brance and leads its AI efforts. He is xStanford and xApple with expertise in Search, Big Data, NLP, and Generative AI. He previously led the App Store Search Ranking at Apple.

Outside of work, he enjoys swimming, running marathons, and playing cricket.

Frequently Asked Questions

Why is First Response Time important in inside sales?

First Response Time holds a great importance in inside sales because it influences customer satisfaction. Ultra-fast responses improve the chances of potential leads getting converted into paying and loyal customers.

What are the consequences of a delayed first response in inside sales?

A delay in First response time can result in missed opportunities, customer frustration, and a negative impact on conversion rates. Potential leads may lose interest or shift to competitors when experience a delay in response time.

What role does technology play in reducing first response time?

Technology plays a vital role in reducing first response time through automation. AI-driven chatbots streamline the communication process and enables faster interactions.

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