Djubo Channel Manager: A Complete Review

Ayush Gupta
2 min read
May 13, 2024

Djubo’s channel manager stands apart in its ease of use, integration, and customer support, earning 100% positive reviews from hotel users worldwide.

It’s not all rainbows and sunshine, though, as is evident from the negative reviews it received, particularly its technical reliability and reporting analytics—both of them get a staggeringly low 50%. 

To sum it up, Djubo presents a mixed bag of features, with some parameters receiving overwhelmingly positive feedback and others indicating the need for enhancement. Our analysis is designed to provide hoteliers with a comprehensive understanding of Djubo, enabling them to make an informed decision that best suits their property's needs.

For a complete review, jump into the below section. 

Our Channel Manager Reviews You Can Trust 

As part of our editorial policy, we’d like to state that this review was conducted with the help of our AI analysts. We parsed through the whole review first and then edited it for clarity.

We’ve also picked specific parameters that give the best overview of a hotel channel manager and then rated the channel manager against them. Here they are:

Parameter | Positive | Negative | Ok

--- | --- | --- | ---

Ease of Use | 100% | 0% | 0%

Technical Reliability | 33% | 50% | 17%

Customer Support | 100% | 0% | 0%

Price | 50% | 0% | 50%

Operations Management | 67% | 33% | 0%

Integration | 100% | 0% | 0%

Revenue Management | 50% | 50% | 0%

Marketing Visibility | 0% | 0% | 0%

Reporting Analytics | 50% | 50% | 0%

So that’s about it. Now that you know everything about our editing and review process, let’s jump into the review.

1. Ease of Use

| Positive | Negative | Ok  |

|----------|----------|-----|

| 100% | 0%       | 0%  |

Positives:

Djubo's channel manager for hotels stands out for its exceptional ease of use, achieving a perfect 100% positive score. 

There are a slew of reasons for this. First, users find the platform incredibly user-friendly, with a straightforward interface that simplifies complex tasks. Secondly, the high score suggests that hoteliers can efficiently manage their online distribution without facing usability hurdles—making it an ideal solution for properties of all sizes.

So, as far as ease of use comes, the tool is an excellent bang for your buck.

Negatives: 

With a 0% negative score, it's clear that Djubo has successfully addressed common usability challenges associated with channel managers. The interface is simple, well-designed, and—perhaps most importantly—doesn’t require extensive tech experience to grasp.

The absence of negative feedback in this area underscores the platform's commitment to providing a seamless user experience.

2. Technical Reliability

| Positive | Negative | Ok  |

|----------|----------|-----|

| 33%  | 50%      | 17% |

Positives: 

Djubo's technical reliability garners a moderate positive score of 33%. Its ability to effectively synchronize bookings from all sites and process adjustments to bookings quickly are notable strengths. You won’t have to carry out any manual price or room updation tasks, in other words.

The relatively low positive score, however, indicates room for improvement in ensuring consistent technical performance.

Negatives: 

The technical reliability of Djubo faces significant challenges, with a 50% negative score showing dissatisfaction among users. They have reported experiencing speed issues, delays in loading requests, and other related problems. 

As you probably guessed, this can hinder the smooth operation of hotel bookings, thus making it a bad option if you’re short on staff.

Stability enhancements and more attentive bug rectification in new releases are needed to prevent operational disruptions and maintain user trust.

3. Customer Support

| Positive | Negative | Ok  |

|----------|----------|-----|

| 100% | 0%       | 0%  |

Positives: 

Another area in which Djubo shines is its customer support—it gets an overwhelming 100% positive score. The support team is also fantastic, noted for being live, responsive, and available 24/7, implementing requests immediately and resolving issues within hours.

It's only natural, then, that this level of support not only resolves technical issues efficiently but also contributes to the overall success of the hotels it serves, indicating it’s great value and appreciation of its customers.

Negatives: 

As you would have guessed already, Djubo lacks any and all negative feedback when it comes to customer service. It’s a pillar of its offering. The absence of criticism in this area is a testament to the effectiveness and responsiveness of their support team, which ensures users feel valued and supported.

4. Price

| Positive | Negative | Ok  |

|----------|----------|-----|

| 50%  | 0%       | 50% |

Positives: 

A fair number of users find Djubo's pricing for the services offered reasonable, with a 50% positive score. This suggests that the cost-to-service ratio is satisfactory for half of the users, indicating that the platform offers value for money in the eyes of many hoteliers.

Negatives: 

Interestingly, there is no negative feedback regarding Djubo's pricing, which is unusual for SaaS platforms. This could indicate that while opinions on value for money are split, the negative aspects of pricing are not significant enough to warrant criticism.

5. Operations Management

| Positive | Negative | Ok  |

|----------|----------|-----|

| 67%  | 33%      | 0%  |

Positives: 

Djubo scores well in operations management, with a 67% positive score. The platform is praised for covering all hotel operations from reservation to checkout and for its central reservation system that processes offline bookings. 

The integration with OTAs and booking engines is also highlighted as a positive feature, facilitating comprehensive hotel operations management.

Negatives: 

However, Djubo's operations management system faces criticism from 33% of users, particularly regarding the POS system which requires enhancements and inaccuracies that need correction. These issues suggest that while Djubo performs well in many areas of operations management, there is room for improvement in specific functionalities.

6. Integration

| Positive | Negative | Ok  |

|----------|----------|-----|

| 100% | 0%       | 0%  |

Positives: 

Djubo excels in integration, with a 100% positive score. This indicates seamless connectivity with OTAs and booking engines, a crucial feature for the software's functionality. The perfect score in this area suggests that Djubo provides a cohesive and efficient operational ecosystem for hotels, enhancing their online distribution capabilities.

Negatives: 

The lack of negative feedback on integration underscores Djubo's strength in providing seamless connectivity with essential platforms. This capability likely contributes to a more streamlined and effective management process for hotels without any significant drawbacks reported.

7. Revenue Management

| Positive | Negative | Ok  |

|----------|----------|-----|

| 50%  | 50%      | 0%  |

Positives: 

Djubo's revenue management capabilities receive a balanced score, with 50% of users appreciating the easy rate planner that allows changing rates across all channels at once. This feature is highlighted as impacting operational efficiency positively, suggesting that Djubo offers useful tools for basic revenue management tasks.

Negatives: 

A 50% unfavorable score indicates an explicit limitation in Djubo's revenue management capabilities, particularly regarding pricing visibility on the smart chart and the absence of a monthly overview of the total rooms booked. 

So while Djubo may be great for supporting basic revenue management needs, it may not be suitable for hotels looking for more sophisticated revenue optimization tools.

8. Reporting Analytics

| Positive | Negative | Ok  |

|----------|----------|-----|

| 50%  | 50%      | 0%  |

Positives: 

Reports summarize what might otherwise be challenging to figure out on your own. Djubo does alright here, with 50% of users seeing Djubo's reporting analytics as a strength. They appreciate the sufficient reports and functions for operational needs.

Negatives:

Conversely, the same 50% negative score highlights areas for improvement in reporting analytics. 

Users report a clear lack of detailed reports—such as nights by booking type—impacting their operational insights. Similarly, the need for simplified reports for better usability and the ability to edit old bookings are significant concerns, suggesting that while Djubo provides useful analytics, there is room for enhancement to meet the needs of all users fully.

Is Djubo’s Channel Manager Right For You?

So is it something you should be going for? As with most things, it depends on what you want. While the tool performs great from the perspective of ease of use, integration, and customer support, there are areas in which it can improve.

So it might be worthwhile if reporting analytics and revenue management aren’t huge deal-breakers. If you are still feeling on the fence, you can give the free demo a go.

Read Also - Cloudbeds Channel Manager Review

Ayush Gupta

Ayush co-founded Brance and leads its AI efforts. He is xStanford and xApple with expertise in Search, Big Data, NLP, and Generative AI. He previously led the App Store Search Ranking at Apple.

Outside of work, he enjoys swimming, running marathons, and playing cricket.

Frequently Asked Questions

Why is First Response Time important in inside sales?

First Response Time holds a great importance in inside sales because it influences customer satisfaction. Ultra-fast responses improve the chances of potential leads getting converted into paying and loyal customers.

What are the consequences of a delayed first response in inside sales?

A delay in First response time can result in missed opportunities, customer frustration, and a negative impact on conversion rates. Potential leads may lose interest or shift to competitors when experience a delay in response time.

What role does technology play in reducing first response time?

Technology plays a vital role in reducing first response time through automation. AI-driven chatbots streamline the communication process and enables faster interactions.

Related Blogs

May 16, 2024

3 min read

Sabre Channel Manager: A Complete Review

Should You Use the Popular Sabre Channel Manager in Your Hotel? Read Our Complete Review and Find Out.

View More

May 15, 2024

3 min read

Hotel-Spider Channel Manager Review: Positives, Negatives, and More

Hotel-Spider Is a Swiss Channel Manager Tool for Hoteliers Around the World. Here’s Our Complete Review of It.

View More

May 15, 2024

3 min read

HotelAvailability Channel Manager Review: Positives, Negatives, and More

Hotelavailability Is an Underdog of the Channel Manager. Here’s Our Detailed Look At It.

View More

Increase your conversion by 2x using Gen-AI

Ready to implement AI at your property?